Job Description

Shift Supervisor

The Shift Supervisor is responsible for maintaining strong relationships with both employees and clients, ensuring that the highest quality of customer service and security personnel is present to meet and exceed the client's financial and operational goals during an assigned shift. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensure that GardaWorld Security core values are integrated into and throughout all business practices
• Supervise the day-to-day security service provided to the facility and ensure service is of the highest standards – capable of representing GardaWorld as the premier provider of security services in the industry
• Assist in the development and implementation of staffing schedules, payroll, and other reports
• Ensure that operational logs, records and post orders are maintained appropriately.
• Develop and maintain effective relationships with client and employees and serve as the liaison between GardaWorld, our client, and our assigned staff
• Assist in the selection, orientation, training, and continual development of staff assigned to the account
• Maintain goal of zero safety incidents, while at the same time managing a robust safety culture and a robust safety program that is appropriate to the operating environments
• Regularly review security officer schedules and staffing levels to identify opportunities for improvement of security operations, decreased risk, and reduced cost where possible
• Be ready to respond to any operational emergency and insure timely response, timely and efficient communications and accurate reporting
• Immediate responsibility to direct, supervise, and support shift officers.
• Recommend, nominate, and distribute rewards and recognition.
• Responsible for corrective action and discipline of subordinate officers (up to formal warnings) and recommending and participating in other disciplinary decisions up to and including termination.
• Supervise & manage employees on your shift at your assigned job site.
• Maintain a healthy, professional relationship with our client at the assigned site.
• Exercise independent judgement and sound decision making in performing all duties.
• Additional duties as assigned.

Competencies

• Hands-on Approach, Business Acumen, Problem Solving, Communication, Consultation, Cultural Awareness, Leadership & Navigation, Relationship Management, Ethical Practice, Employee Engagement, Thick-skinned.

Supervisory Responsibility This position supervises security officers Work Environment This job operates in varying site-specific environments. This role is active and the majority of the time is spent walking around a building interacting. This role routinely uses standard office equipment. Physical Demands The physical demands described here are representative of those, which must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds. Travel No travel is expected except to and from the job site. Required Education and Experience A high school diploma or equivalent (GED) required Preferred Education and Experience Ideal candidates possess two-years' management experience. Previous contract services, hospitality, military or law enforcement experience is desirable, as are CPP/PSP and other related certifications. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Ideal Skills, Characteristics, & Experiences

• 5+ years of experience in a fast paced, complex environment.
• Results and people oriented but can balance business considerations
• Display process driven mentality.
• Highly organized.
• Self-motivated and displays a high sense of urgency.
• Stable progressive work history.
• Excellent communication skills.
• Acts with integrity.
• Resilient and Adaptable.
• Competitive spirit.
• Demonstrated ability to develop relationships at all levels.
• Not afraid to roll up sleeves and get involved in every aspect of the business.
• Must successfully pass an extensive background screening which may include criminal record checks (local, state and federal), drug test, skills assessment test, interviews, and personality profile.
• Negative result on pre-employment drug screen.

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